To start with, delivery took longer than expected (arrived on day 8). Despite notification of products shipped the day after the order, the courier reported still waiting for the package 5 days later. As for the product - Iconic snowboard pants are too wide by a big margin in the waste (but this can be managed with velcro straps and belt) but also too short (I ordered size L as advised by their size guide and what I usually wear). They use way too much velcro everywhere. Use good quality snaps or magnets instead, plus zippers - starting with pockets. Having velcro there is mega annoying. No fleece lining inside legs or in the pockets make it feel cheap. No zippers on thigh pockets is another disappointment. Gussets at the bottom are very narrow. I would be happy to pay more for the quality option, sadly no such offering. I went for the matching look but quality is light years behind my old pants by a different brand. On the positive note, they have very good selection of styles and colours, if you're lucky for your product of choice to be in stock (which is a big lottery too). Prepaid returns is another big advantage. I also ordered a jacked from Montec (sister brand) and I'm much happier with this product, although I could recommend a few upgrades too. I know, I'm a high maintenance ;)
Jacek January 12, 2023
Ceri from customer service was…
Ceri from customer service was amazingly helpful. Not to Davy with computer communication but she made it easy and went above and beyond. On a different note: I have two older daughters and a teenage granddaughter. Bought all three Dope outfits for Christmas. They were enthralled. The oldest at 46, wondered if she might be too old to be sporting Dope clothes. WRONG She loved her clothes. (Went up a size on coat so she could layer more.) Dope was very helpful with return and exchanges. Funny thing is: The hills used to be filled with Burton logos. Now it is filled with DOPE.
Bonita Stout January 12, 2023
Excellent products, great customer service & quick delivery
I placed an order with Dopesnow a week before my snowboard trip and messed up the payment, i spoke to Janika in customer service, who answered all my questions promptly with good information to put my mind at ease when i thought i had ordered everything twice. So i came to trust pilot to leave a positve review after the excellent experience i had with the customer service team. Thats when i saw the reviews about the delayed deliveries. Considering my trip wass only 7 days away, i was concerned i wouldnt recieve my order in time so messaged customer service again using "get in touch with us" and the online "Chat" facility on their website. Tracy answered immediately and confirmed my order had been processed and was awaiting packing & shipping. Again all my questions / concerns were answered and I was told my items should arrive by Wednesday (ordered Fri & paid for the express delivery). Received my items on the Tuesday (a day earlier than expected) and can't be happier, quality products, great website (create your outfit is quality) and great customer service. I dont usually bother to write reviews on trust pilot but thought it was worth it considering some of the negative reviews I saw. From my experience, im guessing the negative reviews are a one off due to the postal strikes in the UK & the busy Christmas period, but who knows 🤷🏻♂️
James W January 12, 2023
Amazed at the superhigh quality
Amazed at the superhigh quality, price, speedy delivery and above all the fact that it all fits beautifully to my body! Could not be happier ⭐️⭐️⭐️
Carina Hammar January 10, 2023
Great quality and fast shipping
After reading so many negative reviews I was rather sceptical ordering ski suit. However I decided to take a risk. Regardless the Xmas timing my order was shipped next day and delivered to me 2-3 days later. Suit looks exactly as on the picture and it is of a great quality. Week later we ordered one more suit for my husband. And again very satisfied. Quality, speed and absolutely amazing look. Dope is definitely my favourite brand now! Compliments for the great service.
Katya January 10, 2023
Order canceled weeks after payment
I ordered the notorious bib in purple for my girlfriend for Christmas, then 2 weeks later after paying and expecting them in the mail, they email me saying they don't have my size. Now the only color options are black brown or gray. And the ski trip we take every year is next weekend so I guess I'll be trying to find something in person from a real store. Pretty wack if you ask me, not dope at all.
Steve Ives January 8, 2023
Poor customer service
It has been a week since I purchased my expensive jacket from here and I have yet to receive a confirmation email saying it has shipped.I also want to know where my package is for a ski trip on January 14 but it’s not looking like I’ll get it before then if you guys could ship the package before then that would be great
Lukas Hanson January 6, 2023
Best online customer support ever from Amanda!!
I got amazing support from Amanda in the chat. Not only was she able to answer logistical questions, she was also extremely honest, kind and helpfull about which items I should pick and combine with eachother to look amazing on the slopes! Amanda took all the time she needed and guided me through the entire process even sending pictures of how combinations would look together, amazing! I've never had such great support in a chatbubble where you're normally helped by a chatbot, what a relief!!
Floris K January 6, 2023
I ordered mine a week ago and still haven’t received anything on whether it has been shipped. I have tried to contact them twice with no response.
Sean Norris January 6, 2023
Zero Communication Regarding Order Status
I placed a quite expensive order and have not received a shipping confirmation in over a week. The website boasts excellent customer service, yet all of my attempts to get in touch regarding my order (FB messenger, multiple emails, online chatting) have gone unanswered. This company has made me extremely uneasy thus far and I would not recommend purchasing from them over other snow apparel companies, based on this experience. If would like to have my order canceled and refunded as soon as possible.
Rachel Brocker January 4, 2023
Great product & service in Europe
I’ve made 4 orders so far to choose the best outfit and send back what I didn’t like. Great customer service- replied to emails & messenger within a day. Super fast delivery in Europe- always made Germany-Latvia in 2 working days. The way back was slower- took about 10 days to deliver & 5 working days since receipt to refund the money. On the products- all designs ordered were of good quality and stylish. Adept jacket- will be nice & warm, the only thing I was missing was clip on bands for snowskirt to be attached to the trousers. That would be a great addition to make sure snow doesn’t get in if falling in powder. Blizzard jacket- lighter & missing snowskirt + clipons, but still stayed with it because I loved the design. I’m 1.83m so usually I buy XL snow jackets but L was actually better size for me with these (not sure a back guard would fit under though). Iconic pants- was also surprised to fit into L with kneepads & bum guard instead of XL. Great pants, only two things missing- places to attach clip on bands from snowskirt & I wish the snow gaiters were longer. The pants themselves were of normal length, but snow gaiters end exactly at the same place which made them a little too short to properly attach to boots. :(
Marta January 2, 2023
I'm impressed :-)
I ordered a jacket and pants and I'm absolutely delighted!!! Amazing quality and fast delivery to the Czech Republic (ordered 27/12/22, arrived 2/1/23). Thank you very much and I wish you many more satisfied customers.
Pavla Bubleová January 2, 2023
Good Brand Good People!
Amazing customer support! Despite the high quality of goods, working with the customers is also very important. Guys are doing it perfectly! My loyalty to the brand is rising with every touch 🤝 I ordered Akin Anorak, which is great. I tried it once, and soon I'll take it to the big mountains. You can see the attention to detail and quality from first sight. Previously, I tried top brands like Burton and 686, and I can confidently say that Dope Snow's quality is high. I can recommend this brand!
Grabinsky Sergey January 2, 2023
Fit is well
Fit is well, warm and stylish. Customer service was great and everyone made sure I was satisfied and happy with everything all around and would recommend to anyone.
Matt December 16, 2022
Don’t bother with express shipping
Ordered their fastest delivery which is 2-3 days and costs £15. They failed to dispatch the order until evening of the 2nd day which means the order did not arrive in time. If they offer express delivery then they should make sure that the items get packaged and shipped as quickly as possible! They offered to refund the cost of the delivery but that’s no consolation when going on a ski holiday with no winter clothes.
Anna December 15, 2022
Cozy II fleece
I got the dope snow cozy II fleece. I'm impressed, the sizing chart was spot on, I like my gear a bit looser so when it fitted me for medium I went for large and it was perfect. Definitely my favourite store. Delivery was so fast too. I'm 6ft, around 180lbs. Hoodie is well fitted so if you're around the 6ft mark go for this size unless you like it tighter.
Danny Hourican December 15, 2022
LOVE IT! Pretty decent and affordable. Sizes fit very good (so far). Got 2 products until now, and I'm pretty sure ill get more.
Bruno Serpa December 14, 2022
Beautiful product, fantastic service. 10/10
Brilliant! Ordered a snowboard jacket a few days ago and it arrived today - incredibly quick service. The jacket is perfect, the quality superb, and it was beautifully packaged. Will definitely be ordering again and would recommend in a heartbeat. Thank you, team DopeSnow!
mc December 14, 2022
The perfect experience
The service and customer experience is perfect! I miscalculated the shipment planning of my order. 😅But thanks to Ryan and Amanda who were so friendly to help, it got fixed in a second. Thank you so much for the super nice and smooth service. Also the experience on the site is great and convenient! Everything is integrated what an online clothing needs nowdays. A lot of (luxury) brands in their niche could even learn from this site. And this is coming from an customer experience & strategic consultant. A big thanks to the Dope Snow team Just one more question, why do you need to know the brands I wear in the size-guide?😅
Louis December 14, 2022
A backcountry explorer’s dream - flex and pockets
I just received my women’s coral Wylie and I’m absolutely in love with it. As a weekly backcountry hiker and snowshoer in Manitoba this anorak is absolutely perfect for layering over my heatwear/ long-john tops. The stretch is ground breaking and the amount of pockets has me crying with glee. My only complaint is I wish there was a hunter orange (for safety in the back country during hunting season) for the women’s collection but the coral has me satisfied. I’m beyond excited to see how the jacket holds up on my weekly back country adventures! I did see a comment from someone who probably lives in Manitoba or somewhere close by where we all get -40… a) why are you hiking in -40 and b) it’s called strategic heat layers (like I hike in -20 with a heat layer and a sweater). Again, thank you for creating a back country hiker/ snowshoers dream jacket. Now the true bush test begins! I’m interested to see how it holds up with some bush whacking, that’ll be the true test.
Erin AN December 10, 2022
The prices of ski/board gear are…
The prices of ski/board gear are expensive. So, making a big purchase gets a little stressful. I ordered snow pants for my 17 year old son from Dope Snow and let me say they are fricken awesome. The style, the quality, the fast delivery, the company personally emailing me to see how I liked my purchase...amazing. I would not hesitate to order again!
N F December 10, 2022
Best customer service on the planet!
There was a mess up in my shipping that was out of Dope’s hands and they in turn did everything they could to make it right. Over and above the best customer service I have ever gotten. Will only buy from here in the future because the customer care is that good!! Would highly recommend
Courtney December 1, 2022
Dope Akin Snowboard Jacket; Great product 5 stars!
Great product! Have used it more than a dozen times on the ski slopes. Bought it last year. Very durable, comfortable and warm.
Hunter December 1, 2022
Great service & solution-oriented!
I had made a mistake changing my address for delivery. So my order returned to Dope. Since I needed the clothing ASAP, Dope made sure I got it in time by upgrading my new order to DHL Express. Free of charge! That really helped a lot! Not to mention the quick responses over the mail! I'm amazed at how good the customer service is. They even responded to some personal questions regarding gear and gave me some good advice. Definitely ordering again if needed! Thank you Ben & Asia!