Reviews

To start with, delivery took longer than expected (arrived on day 8). Despite notification of products shipped the day after the order, the courier reported still waiting for the package 5 days later. As for the product - Iconic snowboard pants are too wide by a big margin in the waste (but this can be managed with velcro straps and belt) but also too short (I ordered size L as advised by their size guide and what I usually wear). They use way too much velcro everywhere. Use good quality snaps or magnets instead, plus zippers - starting with pockets. Having velcro there is mega annoying. No fleece lining inside legs or in the pockets make it feel cheap. No zippers on thigh pockets is another disappointment. Gussets at the bottom are very narrow. I would be happy to pay more for the quality option, sadly no such offering. I went for the matching look but quality is light years behind my old pants by a different brand. On the positive note, they have very good selection of styles and colours, if you're lucky for your product of choice to be in stock (which is a big lottery too). Prepaid returns is another big advantage. I also ordered a jacked from Montec (sister brand) and I'm much happier with this product, although I could recommend a few upgrades too. I know, I'm a high maintenance ;)

I placed an order with Dopesnow a week before my snowboard trip and messed up the payment, i spoke to Janika in customer service, who answered all my questions promptly with good information to put my mind at ease when i thought i had ordered everything twice. So i came to trust pilot to leave a positve review after the excellent experience i had with the customer service team. Thats when i saw the reviews about the delayed deliveries. Considering my trip wass only 7 days away, i was concerned i wouldnt recieve my order in time so messaged customer service again using "get in touch with us" and the online "Chat" facility on their website. Tracy answered immediately and confirmed my order had been processed and was awaiting packing & shipping. Again all my questions / concerns were answered and I was told my items should arrive by Wednesday (ordered Fri & paid for the express delivery). Received my items on the Tuesday (a day earlier than expected) and can't be happier, quality products, great website (create your outfit is quality) and great customer service. I dont usually bother to write reviews on trust pilot but thought it was worth it considering some of the negative reviews I saw. From my experience, im guessing the negative reviews are a one off due to the postal strikes in the UK & the busy Christmas period, but who knows 🤷🏻‍♂️

Ceri from customer service was amazingly helpful. Not to Davy with computer communication but she made it easy and went above and beyond. On a different note: I have two older daughters and a teenage granddaughter. Bought all three Dope outfits for Christmas. They were enthralled. The oldest at 46, wondered if she might be too old to be sporting Dope clothes. WRONG She loved her clothes. (Went up a size on coat so she could layer more.) Dope was very helpful with return and exchanges. Funny thing is: The hills used to be filled with Burton logos. Now it is filled with DOPE.

Amazed at the superhigh quality, price, speedy delivery and above all the fact that it all fits beautifully to my body! Could not be happier ⭐️⭐️⭐️

After reading so many negative reviews I was rather sceptical ordering ski suit. However I decided to take a risk. Regardless the Xmas timing my order was shipped next day and delivered to me 2-3 days later. Suit looks exactly as on the picture and it is of a great quality. Week later we ordered one more suit for my husband. And again very satisfied. Quality, speed and absolutely amazing look. Dope is definitely my favourite brand now! Compliments for the great service.