This accessibility statement applies to all digital properties under the Dope Snow brand.
Dopesnow.com is an online retail platform specializing in snowboard, ski, and outdoor apparel. We are committed to delivering a high-quality, inclusive shopping experience for everyone, including individuals with disabilities. Our platform allows users to browse and filter a wide selection of outdoor clothing, gear, and accessories; access detailed product descriptions and specifications; and view high-resolution images and videos of our products. Customers can also read product reviews and size recommendations, add items to a shopping cart, and complete their purchases through a secure checkout process. After purchasing, users can manage their orders and returns, and reach out to our customer support team via chat or email. The website is fully responsive and designed to work across multiple devices and browsers. It also supports key accessibility features such as keyboard navigation, screen reader compatibility, and content scaling to ensure a usable experience for all visitors.
Dopesnow is an e-commerce service under the directive (EU) 2019/882 on accessibility for products and services. The general requirements for services in Annex I section III and the additional accessibility requirements in section IV g) apply to our e-commerce service.
In addition, Dope Snow is committed to digital accessibility in conformance with accessibility standards and the requirements of Title III of the Americans with Disabilities Act (“ADA”), as applicable.
In general, this means that the service and all information must be accessible in a consistent and adequate way by making it perceivable, operable, understandable and robust. Information shall be made available via more than one sensory channel in an understandable and perceivable way. For non-textual content, this shall be presented in an alternative way. Additionally, the informational content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by users and via more than one sensory channel, and in fonts of adequate size, shape, and contrast.
The requirements on accessibility are also applicable to any identification, electronic signatures, security and payment methods that are part of the e-commerce service.
We aim to make our website usable by as many people as possible. This means you should be able to:
We continuously work to improve accessibility across all Dopesnow websites and mobile experiences.
Dopesnow.com is designed and maintained to conform to:
Dopesnow.com is designed and maintained to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the internationally recognised standard for digital accessibility.
We also follow relevant regional and technical standards, including:
Our development and QA teams align their testing efforts with these standards to help ensure that our websites are usable by everyone, including people with disabilities.
We evaluate our websites using a combination
Third-party tools, which are designed to evaluate the accessibility of websites
Manual techniques, including keyboard-only navigation and screen reader testing
Trusted Tester-aligned test processes, focusing on:-
Regular internal reviews, supplemented by consultations with accessibility experts
We test on major assistive technologies, including:
We strive to ensure that all aspects of our websites, including third-party integrations such as payment platforms or embedded content, are accessible. Should you encounter any accessibility barriers with third-party integrations, please let us know. We are committed to working with these third parties to address any accessibility issues as quickly as possible.
Please contact our support service for information on the accessibility of the service and its compatibility with assistive technologies.
You can also contact us if you experience difficulty accessing any part of the site or need information in an alternative format:
Email: info@dopesnow.com
We aim to respond to all accessibility-related inquiries within 5 business days.
Date of Publication: 25 June 2025
Last Reviewed: 25 June 2025
This statement is reviewed annually and updated as needed to reflect accessibility improvements.