Free shipping. Free return.All the time on all orders.
dopesnow
Support
Reviews

Reviews

You inspire us every day! Every review we get is read and explored so that we can create a unique experience for you. Check out what real customers have to say about their experience with Dope
google
439
Reviews
Read them
facebook
266
Reviews
Read them
trustpilot icon
trustpilot
167
Reviews
Read them
Ratings & Reviews
4.66
5
88%
4
2%
3
2%
2
2%
1
6%
Comments
20
Easy to find what you're looking for, easy returns.
Google Shopping User - January 12, 2023
Verified
Excellent products, great customer service & quick delivery
I placed an order with Dopesnow a week before my snowboard trip and messed up the payment, i spoke to Janika in customer service, who answered all my questions promptly with good information to put my mind at ease when i thought i had ordered everything twice. So i came to trust pilot to leave a positve review after the excellent experience i had with the customer service team. Thats when i saw the reviews about the delayed deliveries. Considering my trip wass only 7 days away, i was concerned i wouldnt recieve my order in time so messaged customer service again using "get in touch with us" and the online "Chat" facility on their website. Tracy answered immediately and confirmed my order had been processed and was awaiting packing & shipping. Again all my questions / concerns were answered and I was told my items should arrive by Wednesday (ordered Fri & paid for the express delivery). Received my items on the Tuesday (a day earlier than expected) and can't be happier, quality products, great website (create your outfit is quality) and great customer service. I dont usually bother to write reviews on trust pilot but thought it was worth it considering some of the negative reviews I saw. From my experience, im guessing the negative reviews are a one off due to the postal strikes in the UK & the busy Christmas period, but who knows 🤷🏻‍♂️
James W - January 12, 2023
Ceri from customer service was…
Ceri from customer service was amazingly helpful. Not to Davy with computer communication but she made it easy and went above and beyond. On a different note: I have two older daughters and a teenage granddaughter. Bought all three Dope outfits for Christmas. They were enthralled. The oldest at 46, wondered if she might be too old to be sporting Dope clothes. WRONG She loved her clothes. (Went up a size on coat so she could layer more.) Dope was very helpful with return and exchanges. Funny thing is: The hills used to be filled with Burton logos. Now it is filled with DOPE.
Bonita Stout - January 12, 2023
I ordered a snowboard coat and it was exactly what I have been looking for. The color came as shown in the picture and the fit is perfect and the price point was reasonable! It shipped within a week. Haven't used it on the mountain yet, so my review could change but pretty satisfied so far!
Misty Moore - January 12, 2023
Verified
Ticks many boxes but lots of room for improvement
To start with, delivery took longer than expected (arrived on day 8). Despite notification of products shipped the day after the order, the courier reported still waiting for the package 5 days later. As for the product - Iconic snowboard pants are too wide by a big margin in the waste (but this can be managed with velcro straps and belt) but also too short (I ordered size L as advised by their size guide and what I usually wear). They use way too much velcro everywhere. Use good quality snaps or magnets instead, plus zippers - starting with pockets. Having velcro there is mega annoying. No fleece lining inside legs or in the pockets make it feel cheap. No zippers on thigh pockets is another disappointment. Gussets at the bottom are very narrow. I would be happy to pay more for the quality option, sadly no such offering. I went for the matching look but quality is light years behind my old pants by a different brand. On the positive note, they have very good selection of styles and colours, if you're lucky for your product of choice to be in stock (which is a big lottery too). Prepaid returns is another big advantage. I also ordered a jacked from Montec (sister brand) and I'm much happier with this product, although I could recommend a few upgrades too. I know, I'm a high maintenance ;)
Jacek - January 12, 2023
Comments
20
Easy to find what you're looking for, easy returns.
Google Shopping User - January 12, 2023
Verified
Excellent products, great customer service & quick delivery
I placed an order with Dopesnow a week before my snowboard trip and messed up the payment, i spoke to Janika in customer service, who answered all my questions promptly with good information to put my mind at ease when i thought i had ordered everything twice. So i came to trust pilot to leave a positve review after the excellent experience i had with the customer service team. Thats when i saw the reviews about the delayed deliveries. Considering my trip wass only 7 days away, i was concerned i wouldnt recieve my order in time so messaged customer service again using "get in touch with us" and the online "Chat" facility on their website. Tracy answered immediately and confirmed my order had been processed and was awaiting packing & shipping. Again all my questions / concerns were answered and I was told my items should arrive by Wednesday (ordered Fri & paid for the express delivery). Received my items on the Tuesday (a day earlier than expected) and can't be happier, quality products, great website (create your outfit is quality) and great customer service. I dont usually bother to write reviews on trust pilot but thought it was worth it considering some of the negative reviews I saw. From my experience, im guessing the negative reviews are a one off due to the postal strikes in the UK & the busy Christmas period, but who knows 🤷🏻‍♂️
James W - January 12, 2023
Ceri from customer service was…
Ceri from customer service was amazingly helpful. Not to Davy with computer communication but she made it easy and went above and beyond. On a different note: I have two older daughters and a teenage granddaughter. Bought all three Dope outfits for Christmas. They were enthralled. The oldest at 46, wondered if she might be too old to be sporting Dope clothes. WRONG She loved her clothes. (Went up a size on coat so she could layer more.) Dope was very helpful with return and exchanges. Funny thing is: The hills used to be filled with Burton logos. Now it is filled with DOPE.
Bonita Stout - January 12, 2023
I ordered a snowboard coat and it was exactly what I have been looking for. The color came as shown in the picture and the fit is perfect and the price point was reasonable! It shipped within a week. Haven't used it on the mountain yet, so my review could change but pretty satisfied so far!
Misty Moore - January 12, 2023
Verified
Ticks many boxes but lots of room for improvement
To start with, delivery took longer than expected (arrived on day 8). Despite notification of products shipped the day after the order, the courier reported still waiting for the package 5 days later. As for the product - Iconic snowboard pants are too wide by a big margin in the waste (but this can be managed with velcro straps and belt) but also too short (I ordered size L as advised by their size guide and what I usually wear). They use way too much velcro everywhere. Use good quality snaps or magnets instead, plus zippers - starting with pockets. Having velcro there is mega annoying. No fleece lining inside legs or in the pockets make it feel cheap. No zippers on thigh pockets is another disappointment. Gussets at the bottom are very narrow. I would be happy to pay more for the quality option, sadly no such offering. I went for the matching look but quality is light years behind my old pants by a different brand. On the positive note, they have very good selection of styles and colours, if you're lucky for your product of choice to be in stock (which is a big lottery too). Prepaid returns is another big advantage. I also ordered a jacked from Montec (sister brand) and I'm much happier with this product, although I could recommend a few upgrades too. I know, I'm a high maintenance ;)
Jacek - January 12, 2023